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The Shutter Studio
Customer journey

Discover how The Shutter Studio guides you from choosing your shutters to a flawless installation, with quality, care, and precision every step of the way.

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Measuring at the royal ballet school as part of the shutter studio customer journey

How we work…

At The Shutter Studio, we pride ourselves on providing a seamless and personalised experience from your first point of contact to the final installation and aftercare. Whether you’re looking for wooden shutters, bespoke blinds or exterior awnings, our dedicated team works with you at every step of the journey to ensure you get the right products for your home. Below is a detailed look at how we guide you through the process, complete with helpful tips of each stage to show you how we make your vision a reality.

our fitting team

Book a free
Shutter consultation

Whether you fill out a contact form, call one of our showrooms or send us an email, your journey begins with booking a no-obligation consultation in store or at your home. We cover a range of locations and we will send out a local expert for your initial survey.

As you will see from our video, our expert surveyors, like Brandon, will visit your property, giving you the opportunity to discuss your shades needs in detail.

Contact our team
Here is what we cover at your consultation: 

1. Carry out an expert measure

Our team of surveyors take precise measurements of each window in your property and ensure accurate dimensions are sent to our sales team to get you a quote for your unique window sizes.

2. Discuss our products

We take time to sit and go through our various materials and products available, depending on your interior needs, ensuring you are aware of the warranty available for each product.

3. Show you the finishing touches

We help you choose from a wide range of designs, colours and finishing features to ensure the perfect fit for your home and budget.

4. Leave you with a welcome pack

Our surveyors will leave you with a welcome pack including all the information you need to know regarding the products, warranty and background on our suppliers, giving you time to look at all the information you need in your own time.

Customer 
favourites

Whether you’re looking to enhance your bedroom, living room, patio area, or even commercial space, we ensure that your new shading will complement your interior style perfectly.

Take a look at the most popular products this year or contact our team to get an e-brochure to discover our full range. 

Detailed and competitive quotation

0% finance options available

After the consultation, our surveyors may be able to provide you with an on-site quote or our experienced sales team will focus on the fine print within 24 hours by:

  • Reviewing your surveyor’s notes and measurements.
  • Provide a detailed and competitive quote. The quote will outline the cost of your chosen shades, including material options, finishes, and installation fees.

We understand that making decisions for your home can be daunting, which is why we strive to offer clear and transparent pricing. Youʼll receive the quote via email, allowing you to review all details at your convenience and accept via the quote if you are We also offer a price match promise service if you find a quote cheaper elsewhere.

Manufacturing your
custom shutters 

Once youʼve accepted the quote, we will begin the manufacturing process. Every product is made-to-order, and crafted to fit your specific windows perfectly. Depending on the products you have chosen, lead times may vary, but our team will keep you updated throughout each stage of the process.

You can expect regular updates from our sales team as your choice of shading progresses through production, so you know exactly when to expect delivery and installation.

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Professional

shutter installation

Once your custom shutters are ready, we will schedule the installation at a time and date that works for both you and our team. Our experienced installation team will:

  • Professionally install your shades with minimal disruption to your home, leaving a clean and tidy finish, ensuring you are happy with the final installation.
  • Provide guidance on how to care for and maintain your products, ensuring their longevity.

We believe that installation is just as important as the manufacturing process. This is why our fitters are trained to the highest standards, ensuring a flawless finish and perfect fit every time.

 Reviews & Aftercare

Our relationship with you doesnʼt end at installation. A member of our team will follow up with an email to ensure youʼre happy with your new shutters and blinds and answer any questions you may have. Should you need any further assistance, our showroom team is available six days a week to help with any queries, maintenance tips, or aftercare services.

We are committed to ensuring that you remain satisfied with your shutters and blinds long after installation, making us a trusted partner for your home.

Take a look at what our previous customers had to say:

The Shutter Studio
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