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Frequently asked
questions
Answers to common questions from our customers
How can we help?
We’ve gathered answers to the most common questions about our products, services, and process. Whether you’re exploring custom window shutters, blinds, or seeking inspiration for your home, we’re here to help. If you don’t find what you’re looking for, feel free to reach out to one of our friendly team! If you’d like some more visual answers, take a look at our playlist on youtube, where our Kent manager Sam, answers many of our customer questions.
Shutters
What materials are your shutters made from?
We offer a range of materials including softwood, hardwood and faux wood. To view our full product range, visit our shutters for windows page here.
How much do shutters cost?
Our shutters are made bespoke so the price will be determined by a number of factors including the size of your windows, the material and accessories you choose. To get a quote book a free consultation.
How long do shutters last?
With proper care and maintenance our shutters can last for decades. Their lifespan exceeds other window treatments such as blinds or curtains.
Where are your shutters manufactured?
Our premium basswood shutters are manufactured in our UK factory in Kent. We also have a direct partnership with a factory in China which means we have no-middle man.
What is the typical lead time from order to installation?
Our UK premium basswood shutters have a manufacturing time of between 4-6 weeks. Our imported shutters have a 10-13 week lead time.
Can I see samples of your shutters?
Absolutely, when you book a home consultation we will bring samples to show you. Alternatively, you can visit one of our showrooms in Croydon or Sevenoaks.
Do you provide a warranty on your shutters?
Yes, all our shutters come with a 10 year warranty. Our fly screen shutters have a 10 year warranty for the shutter and two year warranty for the fly screen. This is the same for our blackout shutters which have a 10 year warranty on the shutter and two year warranty on the blackout blind.
Our poly faux wood shutters and Paulownia+ shutters have a lifetime warranty.
Do shutters block out the light?
Whilst you can control the amount of light that enters your room with shutters, when fully closed they won’t provide full blackout. If you are looking for complete darkness, then our blackout shutters are the perfect solution.
How do you clean shutters?
Use a feather duster or microfibre cloth to gently wipe the louvres. You can use a damp cloth for stubborn stains but never use harsh chemicals or excessive amounts of water. Clean them once a week to maintain their quality. For more cleaning tips read our blog here.
Are your shutters suitable for all window types?
Yes. As our shutters are made bespoke, we can make shutters to suit all window types including roof window, bay windows, sash windows and even odd-shaped windows.
Do you have shutters for bathrooms and kitchens?
Yes, our water-resistant faux wood shutters are ideal for rooms with high humidity and where water is present.
Do you offer a price match service?
Yes we do. Click here to find out how we can match a quote with our like-for-like price match promise.
What happens if my shutters get damaged?
Let us know. If your shutters are in warranty, then we will fix them. We also offer a repairs service, which you can find out more about here.
I want to replace my existing shutters, will I need to remove them or can you do this?
We offer a shutter removal and installation service to take care of this for you. Click here for more information.
Blinds
Do your blinds come with a warranty?
Yes, all our blinds come with a 12 month manufacturer’s warranty. This covers parts and installation.
Do I need to give you my window measurements?
No, a member of our team will arrange a time to visit you to discuss your requirements and measure your windows.
Where are your blinds made?
They are made here in the UK, allowing for a quicker lead time.
What is the lead time on blinds once I’ve ordered them?
Our delivery time is between 2-4 weeks once you’ve placed your order.
Do you make blinds for roof windows?
Yes, we have different blind options for small roof windows, larger skylight and roof lanterns. Find out more about the options here.
Do you make blinds for children’s rooms?
Yes. We offer roller blinds, cassette blinds and motorised blinds for children’s rooms and even offer fabrics specifically for children. Go to our blinds page for more information.
Do your electric blinds need to be wired?
We provide either battery-powered electric blinds or main-powered blinds that will require power supply for installation. Find out more about our electric blinds here.
General
I am looking for a job, do you have any vacancies?
Please go to our careers page for current jobs. If there are none available then do feel free to send us your CV using the form on the page.
Do I have to pay for a consultation?
No, our consultations are completely free. Simply get in touch to book a visit.